USEDPING.CO.UK - Refund Policy

You may cancel and return to us at any time within 7 working days from the day you received the Products (subject to the limitations set out below).

If you cancel this Agreement on this basis, you must inform us by email to customer.services@usedping.co.uk and return the Products to us within 7 days of delivery, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full. Delivery / Courier charges will not be refunded.

If you cancel this Agreement on this basis and you do not return the Products to us, we may recover the Products and charge you for the costs we incur in doing so. Similarly, if you return the Products at our expense, we may pass that expense on to you.

 Defective Products

You may also cancel the Agreement if the Products supplied are defective.

Products returned by you because of a defect will be refunded in full (including the cost of sending the Products to you, and the cost of returning the Products to us). Alternatively, if we and you agree, we may supply you with a replacement or substitute Product.

 Refunds

If you cancel this Agreement and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 7 days of the day we received your equipment back.

 Following the 7 day refund period we will repurchase the equipment from you at any time for the current USEDPING.CO.UK buy price. You can receive a current quote for your equipment at any time by requesting a quotation.